For the safety of our patients and our staff and following Government guidelines it is with much regret that as of close of business yesterday – Monday 23rd March 2020, we have closed the practice until further notice.
Any patients who have an emergency dental problem please contact either 111 for more information or the following local NHS emergency clinics who are open weekday evenings, the appointment lines are open from 6.30pm to 10.30pm. Weekends the appointment line is open from 9.00am to 1.30pm.
We sincerely apologise for any inconvenience and hope you understand we are taking this decision to protect all of you. We wish you all the very best in these unprecedented times and hope to see you when this is all over.
The data controller is Ali Hussain.
You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you. The categories of data we process are:
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention (M 215) procedure available from the practice.
You have the following personal data rights:
Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:
Please contact Ali Hussain. We take complaints very seriously.
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
The practice keeps records of your name, address, date of birth and details of any health problems as well as details of your dental treatment and details about your family. We keep this information so that we can provide you with the best dental care. Your personal information is kept very confidentially and securely.
We only use your personal information so we can give you the best dental care and for sending reminders to you.
We only pass your personal information to another dentist, doctor or hospital if you have a problem that needs their special skills and you need to go and see them. We will not give your information to anyone else unless the law allows us to or we have to provide it for legal reasons.
If you leave the practice, we will stop using your information, but will keep it confidentially and securely until you are 25 years old, when we will review if and when we can delete it. You can always ask for a copy of the information we hold for you, we can transfer it to another dentist or doctor at your request and you can ask us to stop using your personal information to send letters or contact you in other ways if you are no longer a patient at the practice.
When you reach 18 years of age the Privacy Notice about how we process your personal information will change to the adult version. This can be found on our website.
If you would like a copy of the information we hold about you or if you have any other enquiries it about such as to change an error in your information or to provide a copy of your information to somebody else please contact:
Prosthodontics – A prosthodontist is a dental specialist who is skilled in the replacement of missing teeth and the restoration of natural teeth. They are registered on the general dental council’s specialist list, and have had at least 4 years of postgraduate training within a teaching hospital. This type of specialist is trained to deal with complicated and simple restorations of the whole mouth as well as treating facial deformities. Common procedures treated by a prosthodontist may include dentures, fixed bridges, crowns, implants, veneers and more.
Endodontics – An endodontist is a dentist that specialises in the care and treatment and diagnosis of the dental pulp, tooth root, and surrounding tissues and in the associated practice of root canal therapy. Patients are referred to an endodontist when their nerve becomes infected.
Periodontology - A periodontist is a dental specialist that has completed an additional 4 years of specialty training in diagnosing, preventing and treating gum disease. Periodontists can also place dental implants as well as perform cosmetic periodontal treatments.
Dental Implant – A dental implant is a small screw that acts as an artificial tooth root when placed into the jawbone. It is made of titanium, a metal well-accepted by the body and one that can form a strong bond with the bone to create a stable foundation, to create an anchor for the placement of a crown, bridge or denture.
Hypodontia – Is the dental term for missing teeth. Sometimes teeth do not form, it is generally a genetic problem and often occurs in families.
An emergency service is provided so that we can continue to look after our regular patients if dental problems occur when the practice is closed. This information is available out of hours on the answer phone. Emergency appointments are available Monday to Friday during normal surgery hours. These are bookable no more than 24 hours in advance.
Time constraints limit the treatment that can be performed during emergency appointments and whilst we will endeavor to resolve your immediate problem, it will occasionally be necessary to book follow-up appointments to enable treatment completion.
Should you have an out of hours dental emergency that cannot wait, please ring the surgery on 01424 845530 where our out of hours emergency numbers will be provided.
Your call will be triaged and dependant on the problem advice will be given or a dentist will be called out to see you at the practice.
This service is only available to our registered patients. If a dentist is called out there is a minimum charge of £200 to open the surgery, any treatment carried out will incur a further charge.