Code of Conduct

We appreciate that for many people a visit to the dentist can be a worrying prospect, because of this it is of paramount importance to us that you well being, comfort and overall experience at Little Common Dental leaves you feeling well looked after, informed and stress free.

To help achieve these aims we have laid out a clear “Code of Conduct” to which we adhere.

In our practice we:

  • Are committed to ensuring that we keep our professional skills and knowledge up-to-date.
  • Justify the trust our patients have placed in us.
  • Listen to our patients’ views and learn from them.
  • Communicate with patients in a courteous, friendly, professional manner.
  • Provide patients with the standard of care that we would expect to receive ourselves.
  • Ensure that patients receive full information about our services, their treatment and the cost.
  • Provide advice and treatment outside normal surgery hours where necessary.
  • Refer patients for further professional advice and treatment where appropriate.

In our practice we will:

  • At all times respect our patients’ confidentiality.
  • Ensure that patients should not have to wait more than 30 minutes to be seen.
  • We endeavor to manage our appointments system; ensuring treatment appointments are booked within 2 weeks of request.
  • Deal with every telephone call promptly, courteously and professionally.
  • Deal with written correspondence within five days of receipt.
  • Provide patients with a treatment plan and estimate of costs for each new course of treatment.
  • No treatment will be undertaken without the patient’s full and specific consent.
  • Make patients aware of our policy for collecting fees.
  • Requests for payment will always be made courteously.
  • Make the practice policy for dealing with complaints known to patients.
  • All complaints will be treated sympathetically and according to the agreed procedures.
  • Provide the highest standards of infection control.
  • Provide any emergency treatment required during practice hours as soon as is reasonably practicable.
  • Out of hours, an emergency rota will operate and details will be available within the practice and on the telephone answering machine. This information will be correct at all times.

In return, we would like you to:

  • Arrive on time for your appointment.
  • Give the practice at least 24 hours’ notice if you are unable to keep your appointment. [We may charge for missed appointments where we have not been notified].
  • Treat our staff courteously; they are there to help you and they will do their best to help meet your needs.

 

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